Orderly Feedback Management — Elevate Your Guest Experience
A Cloud-Based SaaS Solution to Capture, Analyze, and Act on Customer Sentiment — invoice-backed QR feedback with real-time analytics, fully integrated with Orderly RMS.
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Why Traditional Feedback Methods Fail
Orderly solves the three core problems that make existing feedback tools ineffective.
Generic Data
Traditional forms offer no context on what was ordered — responses are vague.
Solved: Every submission linked to a specific invoice, server, and dish.
Low Engagement
Paper forms and clunky portals deter participation. Most customers skip.
Solved: Invoice QR on the bill drives in-moment scans — under 30 seconds.
Disconnected Systems
Feedback isolated from POS, operational data, and CRM.
Solved: Native Orderly RMS integration + full third-party POS API support.
How It Works
From QR scan to actionable insight in three steps — no app needed.
Customer Scans QR Code
QR code on their bill or table tent opens the branded form instantly. Takes 15–30 seconds.
Submits Structured Feedback
Simple rating + comments across Food Taste, Environment, Service Quality, and Customer Care.
You Get Real-Time Insights
Dashboard auto-indexes every response. Filter by branch, server, date, category, or invoice.
Invoice-Backed Feedback
Every feedback entry is traced to a specific Invoice Number from Orderly POS — linking reviews to the exact time, server, and dishes ordered.
Invoice Assignment
Each channel assigned a unique Invoice Number from Orderly POS, tying every review to the exact transaction.
Dynamic QR Codes
Invoice-backed QR printed on bill vouchers drives frictionless, in-moment reviews.
Deep Data Extraction
Cross-referencing surfaces Customer Name, order frequency, party size, guest status, and server ID.
Omnichannel Feedback Distribution
Four distribution channels for maximum coverage across every touchpoint.
SMS E-Invoice
Automated post-meal SMS with feedback link sent to customer's phone.
Invoice QR Code
Printed on the physical receipt for table-side scanning.
General QR Code
On table tents, standees, or checkout counters.
Social & Web URLs
Shareable links across websites and social media.
Real-Time Analytics Dashboard
All feedback auto-indexed into a centralized view across all branches.
Fully Customizable Branding
10 color theme presets, custom logos, backgrounds, and personalized messaging.
One-by-One Step Flow
Guided step flow improves completion rates.
All-in-One Single Page
All questions on one scrollable page for faster submission.
Multi-Language Support
Custom welcome texts, thank you notes, fully localized.
Why Businesses Choose Orderly Feedback
Instant Feedback
Capture reviews while the experience is still fresh.
Real-Time Insights
Spot trends and act within hours.
CRM Data Capture
Build a rich guest database for targeted marketing.
Brand Protection
Intercept negative feedback before it goes public.
Customer Loyalty
Turn feedback into stronger repeat relationships.
Actionable Intel
Every complaint linked to order, server, and time.
Zero Overhead
100% SaaS — set up in under 10 minutes.
Boost Reputation
Prompt happy customers to leave public reviews.
Frequently Asked Questions
Everything you need to know about Orderly Feedback Management
Ready to Elevate Your Guest Experience?
Try the demo instantly or contact our team for a personalized walkthrough.
Start Capturing Invoice-Backed Feedback Today
Turn every receipt into actionable customer intelligence.